Information Technology Systems Officer
Job No:
COS174
Location:
Colac
We are seeking an experienced and helpful individual to join our Information Services Department as Information Technology Systems Officer in a Permanent Full-Time capacity.
As the Information Technology Systems Officer you will ensure that Council:
- Provides reliable and fit for purpose software and equipment to enable staff to perform their roles efficiently and effectively.
- Implements and adheres to standardised procedures and Information Technology Infrastructure Library (ITIL) practices to ensure consistency and quality in service delivery.
- Maintains secure IT systems, safeguarding Council data and infrastructure against internal and external threats.
- Delivers IT projects on time, within scope and budget, ensuring alignment with organisational priorities and stakeholder expectations.
Key responsibilities include:
- Ensuring the security and integrity of Council’s network and communications infrastructure is maintained.
- Managing the operation and development of the information technology network, supporting server systems and ICT infrastructure, including both on premise infrastructure and applications and cloud/Internet based.
- Implementing software updates and upgrades.
- Delivery of training to staff.
- Providing a professional, friendly and customer orientated approach at all times.
- Providing a high level of user support through the provision of incident and problem management.
- Ensuring the information technology service desk operates effectively to enable the provision of quality customer service.
About You:
To support your success in this role you will have:
- Excellent interpersonal and communication skills with all stakeholders.
- Demonstrated high level customer service skills and ability to resolve issues.
- Well-developed investigative, analytical and problem-solving skills using an evidence-based approach.
- Demonstrated experience with networking technologies.
- Knowledge of IT security technologies and processes.
- Management and administration of Microsoft and Cloud technology.
- Knowledge of Information Technology Infrastructure Library (ITIL).
- Knowledge of specialist ERP software, such as Civica Authority (desirable).
For further information regarding the duties and requirements of the role, please refer to the position description
Salary information: $86,793.20 to $93,614.04 per annum plus superannuation
Applications close on Monday 3 November 2025 at 11.59pm
For further information and how to apply:
-
- Download and review the Position Description including the Key Selection Criteria.
- Information to be included with your application:
- Letter of application
- Current resume
- Key Selection Criteria Responses (which you will usually find on the last page within the Position Description (Just write a few sentences to address each one)
- Submit your application
Colac Otway Shire Council is a child safe organisation and is committed to creating a diverse environment and is proud to be an equal opportunity employer.
Allows you to pre-fill the application using your SEEK profile information and resumé