COPACC Front of House/Administration Officer
Job No:
COS92
Location:
Colac
We are seeking a customer focused individual to join our Colac Otway Performing Arts & Cultural Centre (COPACC) team as COPACC Front of House/Administration Officer in a Temporary Full-Time, Fixed Term until 30 June 2025 capacity.
Located within two hours south-west of Melbourne, Colac Otway is renowned for its magnificent southern coastline, the Otway rainforests and the northern lakes and offers an attractive lifestyle with diverse employment opportunities. Backed by a thriving economy in primary industries, tourism, commercial and community services this is an exceptional career opportunity.
The COPACC Front of House/Administration Officer's primary objective is to ensure that Council:
- Provide high quality customer focused Front of House services at COPACC.
- Provide administrative support to the Colac Otway Performing Arts and Cultural Centre team for the development, planning and implementation of COPACC programs and services.
- Administer the COPACC event bookings software.
- Facilitate setup, pack down and during-booking service of events.
- Ensure the safety of patrons and security of the building when on duty.
Key responsibilities include:
- Providing support as the first point of contact for all COPACC customers and clients.
- Assisting with administration relating to COPACC box office sales and ticketing system including administering the COPACC event bookings system.
- Responding to and preparing correspondence relative to projects, events and enquiries, including monitoring of incoming communication.
- Performing function/event duties as required to support users of the venue.
- Supporting the COPACC team in providing excellent customer service at all times.
- Managing minor hires from enquiry stage to booking, implementation and reconciliation.
- Assisting hirers with event setup ensuring all appropriate equipment is operational before patrons arrive.
About You:
To support your success in this role you will have:
- A high understanding of, and commitment to, quality customer service.
- High level administrative skills and computer proficiency.
- Demonstrated ability to use initiative, think quickly and solve problems.
- Exemplary communication and interpersonal skills.
- Knowledge of OH&S requirements as they relate to a performing arts and events centres.
- Knowledge of event and entertainment industry is preferred.
- Experience with event booking and ticketing systems is preferred.
- Current Working With Children Check.
- Current Responsible Service of Alcohol or willingness to obtain.
- Food Handling Certificate or willingness to obtain.
- First Aid Certificate or willingness to obtain.
For further information regarding the duties and requirements of the role, please refer to the position description.
Salary information: $67,226.64 to $70,836.48 per annum pro rata plus superannuation.
For further information and how to apply:
-
- Download and review the Position Description including the Key Selection Criteria.
- Information to be included with your application:
- Letter of application
- Current resume
- Key Selection Criteria Responses
- Submit your application
Anne Howard
Chief Executive Officer
Colac Otway Shire Council is a child safe organisation and is committed to creating a diverse environment and is proud to be an equal opportunity employer.